If you currently use Hyperspace for integration, the time may arise when you require a new feature or setting that does not exist in the platform today. It may be something specific to your business or a feature that you want added to the top our list.
Hyperspace receives hundreds of new requests each month and we do our best to prioritize the ones that are critical.
Your Hyperspace subscription pricing covers the cost of support and overhead for the platform. It includes support for API updates from your Point of Sale (or NetSuite ERP), API updates from 3rd party sources you connect to, backup, security, hosting and general integration support and training.
Each subscription plan is tailored according to the different integrations you use. Hyperspace has built over 100 different integrations for retailers that wish to connect all of their systems together.
Development hours for new requests are not included.
Any new request takes time to develop. Even a minor request can take a weeks or more to properly develop and test. In addition, some features may be very special for your business, but the feature has no value to other clients.
This is why we offer our clients a Professional Services option.
Hyperspace can build out your requested feature at a rate of $95/hr. You can submit a quote request by emailing the details to contact@hyperspacehq.com or by discussing the new feature with your project manager or submitting a support request.